Securus Technologies, one of the leading providers of inmate telephone services, received accreditation from the Better Business Bureau in May of this year. The accreditation, which included an A+ rating, is a huge step forward for the company. You can find a BBB review of the company here.
According to Senior Vice President of Operations, Danny de Hoyos, the company worked very hard to comply with Better Business Bureau standards which include maintaining a positive track record, addressing disputes quickly and professionally, and protecting customer data from fraud.
Securus has approximately 25 million customers, connecting inmates with their families, and their customer service handles approximately 2.5 million telephone calls per month. In an effort to make their customer service as efficient as possible, they opened a 220 seat in-house domestic call center. Securus customer service representatives are trained to adhere to all Better Business Bureau standards.
Securus is headquartered in Dallas, Texas and connects approximately 1.2 million inmates with their families, serving over 2200 correctional facilities all across the United States and Canada, according to Wikipedia
My personal experience with Securus is very good. My son was in a facility that they serviced and at one point I had paid for minutes that would allow my son to call my cell phone but after making the payment the minutes were not added to my account. I called Securus customer service and not only were they polite and helpful, but they immediately tracked down my payment, discovered where the problem had occured, and added the minutes I had paid for immediately. They also apologized for any inconvenience this may have cost my son and me. I was very pleased with their customer service.
Additional information can be found at https://www.linkedin.com/company/securus-technologies and at https://www.crunchbase.com/organization/securus-technologies.